Code of conduct for NU Hospitals consists of a set of rules briefly stating the responsibilities of and practices for an individual engaged in delivery of service in the organisation.

International Good Practice Guidance, 2007 states:

“Principles, values, standards, or rules of behavior that guide the decisions, procedures and systems of an organization in a way that (a) contributes to the welfare of its key stakeholders, and (b) respects the rights of all constituents affected by its operations.”

Code of conduct for employees is briefed to every new recruit in the hospital and spreads across the following: Categories of employment, Shift working, Holidays & compensatory off’s, Salaries & Deductions, Obligations of employees, Safety, Health & Hygiene, Leave & Leave rules and course of disciplinary processes.

As a patient, you have certain rights and responsibilities. These rights and responsibilities have been framed to ensure that you receive medical care of the highest standards and to make your stay with us as comfortable as possible.

Patient and Family Rights & Responsibilities

As a patient and family, you have certain rights and responsibilities. These rights and responsibilities have been framed to ensure that you receive medical care of the highest standards and to make your stay with us as comfortable as possible.

Patient and Family Rights

As a patient / family  you have the following rights:

  • You deserve to be treated with dignity and
  • You have the right to request for any information about your condition and be provided with that information
  • You are entitled to ask for, and obtain copies of the records pertaining to your medical care in the You can do this without hesitation. All medical records, whether prepared in our hospital or elsewhere, will remain the property of the hospital, once you have started your treatment here. These records will remain confidential
  • You have the right to receive medical care that is of accepted standards, as per the standards set within the country, and even as per some of the standards that have been set in the West.
  • You are entitled to the same level of medical care, irrespective of the ward you are admitted to.
  • You have the right to ask for and consult with any doctor or doctors in our panel of doctors, without prejudice and You can do this at any point of time during the course of your medical care.
  • You have the right to patient confidentiality and privacy, . privacy during examination, procedures and treatment.
  • You have the right to a second opinion
  • You have the right to refuse However, this decision will have to be taken by you at your own risk. We cannot be held responsible for any consequence(s), medical or otherwise, arising due to your refusal to be treated against the advice of a medical professional(s).
  • You have the right to receive medical treatment and hospital services for which you have paid for, irrespective of socio-economic status, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations, age, gender, sexual orientation, type of primary or associated illness.
  • You have the right to ask for any information and clarify any doubts about the particulars of your bill.
  •  You have the  right to  protection from physical abuse or neglect.
  • You have the right to  informed consent before transfusion of blood and blood products,  anesthesia, surgery, initiation of any research protocol, and any other invasive / high risk procedures / treatment,
  • All medical records,whether prepared in our hospital or elsewhere, will remain the property  of the hospital, once you have started your treatment here. However, you will be provided a copy of the same, if required.
  • You have right to know about risks, benefits, expected treatment outcomes and possible complications to enable you to make informed decisions, and involve in the care planning and delivery process.
  • You have the right to voice your complaint to Patient Relationship Manager or to the  appropriate authority in hospital. You may obtain information on how to voice a complaint from the Front office.
  • You have the right to a fair and prompt hearing of your concerns.

Patient and Family Responsibilities.

As a patient and family , you also have the following responsibilities:

  • Please bring with you all your medical records, lab reports, x-rays, scans, , that provide a record of your medical history at the time of admission.
  • Please keep up all your appointments and follow-up If unable to do so, please call and inform us at the earliest that you are not able to keep your appointment.
  • Please provide the medical insurance card during admission if you will be paying through insurance.
  • Please strictly follow the treatment plan that has been prescribed for your Please take the medicines prescribed on time as per the doctor’s advice.
  • Please ensure that you retain all your medical records in the correct Please bring them along with you every time you visit the doctor(s).
  • Please ensure that you do not take up the time of the medical professionals through delays.
  • Please ensure that you contact the doctors outside hospital hours only in the case of an emergency.
  • Please ensure that you immediately bring to the notice of the management, any shortcoming (s) in your care at the hospital.
  • Please do not with hold any information about your condition from the doctor (s) treating you or from the hospital staff.
  • Please abide by the hospital’s rules and regulations and family/ visitors visit timings.
  • Please pay your medical bills and other hospital bills promptly and on time whenever demanded.
  • Please converse and treat the hospital staff with dignity, respect and also your fellow patients with respect.
  • Please do not disturb the peace and quiet of the Hospital atmosphere by speaking or arguing in loud voice and speaking on cell phones in loud voice.
  • Please take care of Hospital property and do not attempt to damage or deface hospital property.
  • Please take care not to venture in to no access zones or area’s of the hospital and do not leave children and toddlers alone in the hospital premises.

Code of conduct for Patients:

  • Patient and family members have to strictly follow the hospital rules and regulations while in the premises.
  • Patient and family members have the right to inform the reception about an emergency.
  • Patient and family members shall faithfully follow Doctor’s & Nurse’s instructions diligently.
  • Patient and family members have to observe strict silence in the hospital premises.
  • Patient and family members shall not smoke in the hospital premises.
  • Patient and family members shall restrict or not use mobile phones in the premises.
  • Patient and family members shall restrict the number of visitors in the hospital.
  • Patient and family members alone have to take care of their belongings and valuables. NU Hospitals will not be responsible for any loss of property.
  • Patient and family members shall note that NU Hospitals strictly follows no tipping policy.
  • Patient and family members shall not shout or quarrel with any of the hospital Doctor’s, Nurses or Staff members.
  • Patient and family members are encouraged to use the patient feedback systems to make a complaint or rate our service performance